Frequently Asked Questions about Bars and Stools USA

• * Q1 I saw an incredible special on home bar furniture on your home page. Do I need to act quickly to get that price?
• * Q2 How long does it take to receive my order once I place my order?
• * Q3 How much does shipping cost?
• * Q4 Do you offer installation and assembly services for home bars and wine furniture?
• * Q5 What if I live in a very remote area, or have extremely limited access to my residence that might make it difficult to deliver? Can I still order from you?
• * Q6 This all sounds great. How do I get started?
• * Q7 What if I need to cancel my order?

Q1: I saw an incredible special on home bar furniture on your home page. Do I need to act quickly to get that price?

The opportunity to purchase home bar and wine furniture directly from the manufacturer is a rare occurrence, so if you are lucky enough to see a promotion you like, ACT QUICKLY! THESE ITEMS LITERALLY SELL WHILE WE SLEEP.

Q2: How long does it take to receive my order once I place my order?

Orders are processed immediately, and the approximate shipping time is generally 3-6 weeks depending on the item you purchased and your location. If you prefer, you can purchase your home bar or wine furniture and request a later shipping date if this is more convenient from a scheduling standpoint.

Q3: How much does shipping cost?

Most packages on our web site include free delivery to your door that represents a huge savings over other web sites that charge you for shipping. DELIVERY AND INSTALLATION SERVICES DO NOT INCLUDE REMOVAL OR DISPOSAL OF THE PACKAGING.

Q4: Do you offer installation and assembly services for home bars and wine furniture?

For larger items such as home bars, larger wine furniture including wine cellars and hutches and some barstools, we may be able to offer assembly services. Please call us at 1-855-685-2455 to see if we can service your area.

Q5: What if I live in a very remote area, or have extremely limited access to my residence that might make it difficult to deliver? Can I still order from you?

Absolutely. We can handle anything; just contact our customer service department and explain your scenario so they can make the appropriate arrangements. Extenuating circumstances such as, but not limited to, difficult delivery access may incur additional shipping, handling or installation charges, even during the duration of a promotion where shipping or installation is included for free. This includes extraordinary mileage requirements that may necessitate additional fees to the delivery crew.

Q6: This all sounds great. How do I get started?

To place your order, order online or call. If you have any questions, please contact one of our product specialists at 1-855-685-2455. They will also be able to take your order over the phone if you prefer.

Q7: What if I need to cancel my order?

All cancelled orders and order exchanges are subject to a 15% restocking fee. Return shipping on cancelled orders is the responsibility of the customer. The actual cost of the original shipping will not be refunded. Orders held and then cancelled are subject to monthly storage fees.